Customer Service
Position Title: Customer Service Executive
Career level: Freshers / Experience (6 months to 1 year)
Location: Bangalore, Chennai
Responsibilities:
- Analyze data and generate presentation materials to support the growth of all Capital EMEA businesses (sales metrics such as conversion ratios, approval rates, reasons for winning/losing deals, etc.)
- Support EMEA Commercial Excellence team on data analytics around Siebel, Business Object, Qlikview, Sales Pipeline and booked/funded volume metrics
- Make recommendations regarding marketing strategies, value-proposition development, how we win, and where to play
- Liaise with finance teams to obtain and confirm data to include volume, OP, ROI, monthly and quarterly volume estimates, etc.
- Help the team to define the commercial excellence priorities
Skills:
- Track record of achieving goals and objectives
- 2/3 years experience in Commercial Support and/or data analytics
- Evidence of achieving goals through strong internal customer relationships
- Knowledge of financial services
- Ability to work in a fast changing and evolving environment
- Excellent analytical and presentation skills
- Proficient in Excel, Access and PowerPoint. Knowledge of Business Object and/or Qlikview very much appreciated
- Experience with Siebel, a plus
- Service minded with excellent organizational and time management skills
- Language Skills – Fluent in English, other languages very useful
- Ability to understand Equipment Leasing, Fleet, and Factoring businesses
- Ideally candidate with a finance background who wants to move into a commercial role long term