Protect Your Cargo Like A Pro

Looking to protect your goods from unexpected loss or damage? Airlift’s freight cargo insurance offers global protection through trusted, AA-rated providers. Whether it’s rough handling, weather-related damage, or theft in transit — you’re covered. Our team ensures claims are processed quickly, without the usual friction. From booking to claim resolution, we help you move forward with clarity and confidence.

Because when you’re moving goods across borders, protection shouldn’t be a maybe — it should be a given.

web cargo freight shipping containers

Freight Cargo Insurance Claim Process

Faster resolution thanks to direct insurer partnerships.

01
02
03

STEP 1

Gather Documentation

Gather Documentation

  • it is a good idea to gather the necessary documents before you raise a claim to our Claims team.

STEP 2

Claim Letter

Claim Letter

  • You can use our templates to provide all the necessary information and breakdown of your claim. Just add your company letterhead before submitting it.

STEP 3

Submit Claim

Submit Claim

  • Email your claim letter, photographs and supporting documentation to insurance@airliftusa.com email address.
FAQ
Questions? We have answersNeed help?
How do I file a cargo insurance claim with Airlift?
If your shipment is insured through us and you experience loss, damage, or delay, the claims process is straightforward: 1.Gather necessary documentation (e.g., invoice, packing list, photos of damage). 2.Submit a formal claim letter. 3.Send all materials to our support team for review and processing. 4.Our partners initiate resolution directly with underwriters.
What documents are required to submit a cargo claim?
To help us process your cargo insurance claim quickly, please include: 1.Commercial invoice 2.Packing list 3.Damage report or survey (if applicable) 4.Photographic evidence 5.Airway bill / Bill of lading 6.Claim letter outlining the incident
How long does it take to resolve a claim?
Most claims are resolved within 7–14 business days, depending on the complexity and documentation. Thanks to our direct insurer partnerships, we skip unnecessary intermediaries and ensure faster, transparent resolutions.
Is cargo insurance included automatically with my shipment?
No — cargo insurance is optional and quoted on a case-by-case basis. We recommend it for high-value, perishable, or sensitive freight. Our team can advise and provide coverage options when your booking is confirmed.
Does Airlift handle customs damage or loss claims?
Yes. If cargo is insured through us and suffers damage or loss during customs inspection or storage, you can file a claim as usual. We'll work with our insurance partners to ensure coverage and resolution.
Can I track the status of my claim?
Absolutely. Once a claim is submitted, our team will provide milestone updates (receipt, processing, resolution). You’ll never have to chase updates — we keep you informed at every step.